FREQUENTLY ASKED QUESTIONS
1
BUSINESS HOURS
Sunday - CLOSED
Monday - 10am - 5:00 pm
Tuesday - 10am - 5:00 pm
Wednesday - 10am - 5:00 pm
Thursday - 10am - 5:00 pm
Friday - 10am - 3:00 pm
Saturday - CLOSED
Which delivery options do you offer?
Ottawa local residents have the option of Trexity local delivery by car for same-day to 2 day shipping by car.
Recipients outside of Ottawa may receive their items through Canada Post or UPS.
The fee associated is calculated at check-out.
How long does shipping take?
Ship time is dependant on the carrier option chosen at check-out.
In order to track your order, please choose Shipping with this option.
Feel free to Contact Us for help with your purchase.
2
Do your products contain parabens?
All of our offerings are paraben and phthlate free. Feel free to reach out to us should you have a specific allergy or concern. We would be happy to help!
Do you test your products on animals?
We do not!
Interestingly, each product batch is tested and scrutinized by the formulator before it makes its way to you. One of the many benefits on small batch artisan products.
3
RETURN POLICY
We do not accept returns, however, if you have any concerns with your order please let us know!
We would love the opportunity to make it right.
Client Service & Pick-Up
When "Local Pick-Up" is selcted, this indicates that you agree to pick up your order in Ottawa. Keep an eye on your email, you will be contacted to arrange a date and time.
Dates are arranged Monday through Thursday.
Contact occurs upon full payment of the order.
Items must be picked up within 7 days.
If you have any concerns, please Contact Us.
Quality assurance
At SALT OF THE EARTH we pride ourselves in employing Good Manufacturing Practices to ensure consistent quality in our products. This includes the continual use of disinfected workspaces, materials, and personal protective equipment to keep you safe.
4
Is there a minimum quantity requirement for favours?
This is highly dependant on the product - generally, yes.
Send us an inquiry for more details.
I'm overwhelmed! how do i choose the right product for my event?
Filling out our pre-consultation form is the first step to sucess! Don't worry, we are more than happy to do the work for you. We'll keep you updated every step of the way.
how much do your favours and gifts cost?
Browse our collections to gather an idea of the offering you are best interested in. Once we have an understanding of your needs through consultation, we are best able to draft a quote.
Didn't find what you were looking for? CONTACT US