Shipping Questions

Your order will be prepared within 3 days. Ship time is dependant on the option chosen at check-out.

In order to track your order, please choose Shipping with this option.

Feel free to Contact Us for help with your purchase.

We do not accept returns, however, if you have any concerns with your order please let us know!
We would love the opportunity to make it right.

Pick-ups and Client Services are available Monday through Friday 9 am to 4 pm unless otherwise arranged.

If you have selected Local Pick-Up, you will be contacted to arrange a date and time and informed of our pick-up procedures.
This information will be available once the order is paid in full.

Items must be picked up within 7 days.

Should you have any concerns about your Pick-Up arrangements, please Contact Us.

At SOTE we pride ourselves in employing Good Manufacturing Practices to ensure consistent quality in our products. This includes the continual use of disinfected workspaces, materials, and personal protective equipment to keep you safe.

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